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Returns & refunds

We want every coffee to reach you with care. Please tell us if anything is wrong.

Beans, ground coffee & specialty drip bags

Standard goods sold on this website are handled under Taiwan's Consumer Protection Act. Except for legally applicable exceptions clearly disclosed before purchase, you may withdraw from the contract within seven days starting the day after receiving the goods, by written notice (email or LINE message) or by returning the goods, without giving a reason. The period is calculated under applicable law.

Coffee being food, having been shipped, or having received a standard grinding service does not by itself make it non-returnable. Any exception must meet legal requirements and be clearly disclosed before purchase.

Inspecting & keeping the goods

On receipt, check the items, quantities and condition. When returning goods, retain the products, original packaging and included contents where possible, and protect them with suitable outer packaging. The seven-day consideration period is not a tasting period. Use, brewing or damage beyond necessary inspection will be handled according to the circumstances and law. Opening the shipping carton alone is not grounds for refusing a return.

Wrong, damaged, missing or defective goods

Stop consuming any product that appears abnormal. Keep the remaining product, packaging and batch number and contact us promptly. Photos help, but an unboxing video is not the sole condition for assistance. Once a product or delivery issue is confirmed, we will help with replacement, exchange or refund and cover necessary shipping costs. Your statutory rights regarding defects do not automatically end after seven days.

How to request assistance

1. Contact us through LINE or email below with your order number, contact details and the items you wish to return or exchange. Describe any product defect as well.
2. Contact us to arrange collection or return shipping and pack the items securely. If you legally withdraw by written notice, unless separately agreed otherwise, we will collect the goods from the original delivery location or an agreed place within fifteen days starting the day after receiving your notice. ROMANOR bears necessary return costs.
3. For statutory withdrawal, collection and refund follow Article 19-2 of the Consumer Protection Act. The amount due will be refunded within fifteen days starting the day after we collect or receive the returned goods. Costs legally borne by the business are not passed to the customer.

Refunds are checked against the original order and payment method. Bank-transfer refunds require verification of the refund account; LINE Pay refunds use the original transaction channel. Contact us with your order number to check progress. We will never ask for your online-banking password or verification code to issue a refund.

Fixed-term plans & cancellation

Monthly coffee is available in fixed 1-, 3- and 6-month plans, paid upfront with no automatic renewal. Each delivery includes 30 bags in 6 coffees, with free shipping to Taiwan's main island and offshore islands.

Unshipped deliveries

To cancel, notify us promptly by LINE or email so we can stop preparing future deliveries. If nothing has shipped, we refund the amount paid for the plan. If some deliveries have shipped, the refund for the unshipped portion is: actual amount paid ÷ total deliveries × unshipped deliveries, rounded to the nearest NT dollar. We do not reprice delivered months at a higher single-month rate or recover the difference.

Example: a three-month plan cost NT$4,140, and one delivery has shipped. Cancelling the remaining two gives a refund of NT$2,760 for the unshipped portion. If a coupon was used, the refund is calculated proportionally from the amount paid after discounts.

Deliveries already shipped

Each shipped batch is handled under the returns rules above; shipment alone does not make goods non-returnable. If a batch is legally returned, its refund is calculated separately without double-counting the unshipped portion. Cancelling future deliveries does not affect statutory rights for the current batch.

Customer care verifies and processes cancellations and refunds. Ask by LINE or email for the amount and progress. Refunds for confirmed cancellation of unshipped deliveries are processed within fifteen days. Any earlier statutory start date or more favourable legal rights apply.

Delivery & payment

This website sells beans, ground coffee, drip bags and monthly plans. Freshly prepared café drinks and food use the café / Dudoo ordering process and are not combined with website delivery orders.

• Postal delivery for standard goods: NT$60 to Taiwan's main island or NT$80 to offshore islands. Delivery is free when merchandise totals reach NT$2,000 after discounts. Offshore islands currently have postal delivery only; convenience-store pickup is unavailable.
• Monthly drip-coffee plans: every included delivery is free. A requested shipping date is not a guaranteed arrival date.
• Standard orders normally ship within two days after payment verification. We will contact you about shortages, holidays or other delays; orders will not be postponed indefinitely without notice.
• Check the recipient name, phone and address. Contact us before shipping to request changes. Updating your saved address does not automatically change an existing order.
• Payment options are those actually offered on the order page. Creating an order does not automatically charge you. For bank transfer, send the amount due and report the last five digits of your sending account. With LINE Pay, complete authorisation and return to this website to check the result. Do not pay again or send a separate transfer while payment confirmation is pending.

Member coupons

• First-order coupon: NT$100 off NT$1,000, once per member, valid for 30 days after claiming. Available to members with no non-cancelled purchase history.
• Birthday coupon: NT$150 off NT$1,500, once per year. Sign in to claim and use it during your birthday month, based on Taiwan time.
• Minimum spend is calculated on merchandise after product promotions but before the member coupon, excluding shipping. One member coupon per order; it can be combined with product promotions and monthly-plan prices. Free delivery for standard goods is based on the total after all discounts.
• LINE and Google accounts linked after personal verification share usage history. Coupons cannot be exchanged for cash. Availability is confirmed when placing an order.
• If an unpaid order is cancelled, its coupon may be used again within its original validity period. Paid-order refunds do not automatically reissue coupons; customer care handles entitlement according to the cancellation reason and law. This does not limit rights that must legally be restored.

Privacy & member information

The data controller is Lao Zhuang Yuan Enterprise. To provide sign-in, orders, payment verification, delivery, customer care and member benefits, we process names, phone numbers, email, delivery addresses, sign-in identifiers and order records, plus any optional birthday month, day and birth year. Month and day are used for birthday benefits; the year only records a complete birthday. A year is not required to receive a birthday coupon.

Data is used for the period necessary for services, transactions and legal retention, and processed in Taiwan and locations used by contracted cloud services. As needed, data is shared with logistics, authentication and system providers such as Google, LINE, LINE Pay, Supabase and Netlify, limited to what is necessary to provide the service. We do not sell member personal data.

The website uses necessary browser storage for sign-in, carts and order drafts, and records some interaction events to improve the monthly-plan process. Avoid keeping sign-in details on shared devices and sign out after use.

Contact us to request access, inspection, copies, corrections, restriction of collection, processing or use, or deletion of personal data. We will explain any transaction data that must legally be retained. Without required sign-in or delivery information, the corresponding service may not be available. Birthday information is optional: you can still shop without it, but cannot receive a birthday coupon.

Keep the aromas you love in every cup.

Shopping terms & contact

Before ordering, confirm items, sizes, grind choices, quantities, discounts, delivery and the final total. View confirmed orders in your account. If a product or system issue occurs, we will contact you to work out a solution.

This page applies to transactions on ROMANOR's website and does not replace statutory consumer rights. Policy updates are dated. Existing orders follow the terms applicable when ordered and the law; changes do not retroactively reduce existing rights.

Legal references:Consumer Protection Act、Regulations on Reasonable Exceptions to the Right to Rescind Distance Sales、Personal Data Protection Act。